Excellence in Service Award Recipients Recognized

excellence in service award recipients
Nancy M. Cline, Roy E. Larsen Librarian of Harvard College, held a reception in her office for the recipients of the 2007 Excellence in Service Award recently. Pictured (l. to r.): Michael Currier, Albert Quartararo, Lynn White, Cline, William Connor, Linda Carter, and Eiji Kuge.

Mentors, goodwill ambassadors, motivators, teachers, and excellent service providers comprise this year’s group of recipients of the Excellence in Service Award, a merit-based honor established to recognize employees who make exceptional contributions to their units in support of the mission and values of Harvard College Library.

"Congratulations to this year’s recipients of the Excellence in Service Award. The success of this program, now in its third year, relies on the commitment and active participation of the HCL community," says Sherrie Whang, Senior Human Resource Consultant. "We appreciate those individuals who recognized the dedication, accomplishments and contributions of their colleagues and who took the time to share those observations with the selection committee. Selection committee members who represent the previous year’s honorees conveyed the spirit of the program by personally presenting the award to each recipient."

At a reception Thursday afternoon, Nancy M. Cline, Roy E. Larsen Librarian of Harvard College, recognized the honorees for 2007: Linda Carter, Library Assistant, Cabot Science Library; William Connor, Senior Image Cataloger, Fine Arts Library; Michael Currier, Staff Assistant, Widener Library Access Services; Eiji Kuge, Library Assistant, Harvard-Yenching Library; Albert Quartararo, Computer Support Specialist, HCL Information Technology Services; and Lynn White, Manager of Patron Services, Widener Library Imaging Services. Each honoree receives a $500 award.

HCL supervisors and colleagues who nominated the award winners find them commendable for a multitude of reasons. Linda Carter is a problem solver who goes out of her way to resolve even the most difficult issues for patrons in an unfailingly respectful manner. Her interactions with co-workers are described as honest and open, and she works to create a positive and respectful work environment.

William Connor is described as an extremely helpful mentor and a knowledgeable, good humored, and dedicated colleague. A "multitasker" who can always make time to assist his co-workers, Connor has been instrumental in the evolution of OLIVIA, the centrally-supported cataloging system for visual materials that supplies data to the VIA union catalog, serving as a trainer, committee member, and ultimately chair of the steering committee for two years.

Nominators view Michael Currier, a 20 year veteran of the Library Privileges Office in Widener, as the "welcoming face and Goodwill Ambassador for the Library and the University." Currier is credited with providing the best possible service while protecting the integrity of the collection. He is a dependable source of information about access policies and procedures and he can be relied upon to deliver service in a courteous, attentive, efficient manner.

Whether it is a new system or a new machine, Eiji Kuge, both masters it quickly and then provides extremely thorough, step-by-step explanations for other staff in Harvard-Yenching Library. Kuge is considered a tremendous resource for analyzing, discussing, and solving technical problems and is generous in sharing his knowledge. His contribution to the smooth implementation of ILLiad last summer earned the library much praise from patrons.

No customer request is too trivial for Albert Quartararo, who provides IT computer support to staff throughout HCL in a friendly, unpretentious, down-to-earth manner. His colleagues commend Quartararo for his patience and for his perseverance in solving problems. Not only does he promptly respond to requests for help, but he also does it cheerfully.

The thoughtful, prompt, courteous attention Lynn White offers both patrons and colleagues has made her an indispensible member of the Imaging Services team. In addition to dealing with the public, White was also instrumental in the multi-year planning and implementation of a new order system that involved partnering with Houghton Library, Financial Services, and ITS. With discipline and deliberation she kept partners and Imaging Services staff well-informed and positive during a time of great transition.

Candidates for the Excellence in Service Award can be nominated by any member of the HCL community and can hold either a full-time or part-time position. Recipients were selected by a seven-member committee. The current year's recipients are invited to serve on the next year's selection committee. The 2007 committee consisted of: Mary Butler, Widener Library Access Services; Peter Ciraolo, HCL Operations; Ellen Cohen, HCL Financial Services; Susan Gilroy, Lamont Research Services; Kerry Masteller, Loeb Music Circulation; Elizabeth McKeigue, Widener Research Services; and Andrew Wilson, Loeb Music Public Services.