HCL special units, which serve all units of the College Library, are housed in Widener and Lamont Libraries and include Reference Services and Learning Technology, Services for Academic Programs, Services for Collection Development, and Services for Collection Management.
The Reference Services and Learning Technology (RSLT) unit is responsible for coordinating reference services across Widener and Lamont libraries, managing HCL virtual reference initiatives, and facilitating staff training and support in using technology to design, develop, and assess online learning tools. All RSLT staff provide research and instructional services to students, faculty, and visiting scholars.
Laura Farwell-Blake, Head of Services for Academic Programs
Marty Schreiner, Head of Maps, Media, Data, and Government Information
Services for Academic Programs (SAP) has HCL-wide responsibility for supporting FAS academic programs with library services. It fosters ongoing HCL teaching and outreach programs in collaboration with HCL colleagues. In conjunction with other Harvard libraries, it develops, delivers, and assesses new programs and services that support student learning and faculty teaching across the University. SAP collaborates on teaching and learning programs with: Freshman Dean’s Office, Advising Programs Office,Freshman Seminars program, The Writing Programs, Program in General Education, Bok Center, Graduate School of Arts and Sciences, and Grossman Library in the Division of Continuing Education.
Laura Farwell Blake, Head of Services for Academic Programs
Services for Collection Development provides electronic-resource management and fills data and reporting needs for the HCL Associate Librarian for Collection Development and all HCL units and librarians. The e-resource team organizes and consolidates activities in this area, coordinating the acquisition of HCL e-resources from initial request through licensing, funding, implementation, and ongoing stewardship. Collection development data analysis and reporting requests include University-level financial reporting, budget and fund overviews, unique and duplicative purchase lists and order management.
Nancy Quinn, E-Resources Coordinator for the Social Sciences and Reporting Librarian for HCL Collection Development
Services for Collection Management focuses on using data to better understand how libraries and collections across HCL are used.
Data on library use is gathered from across HCL, and is used to generate reports on a host of topics – including on the demographics of library patrons, which library materials and collections patrons use most often and when different libraries and materials are used most often.
The reports generated by Services for Collection Management can then be used to help tailor library services to meet the needs of library patrons, through changes in hours of service, shelving location decisions and changes to the Harvard Depository policy.
In addition to generating reports on library usage, Services for Collection Management uses data to create reports which help identify challenges across collections, such as duplication of both serials and monographs, both in individual libraries and across HCL and HUL; duplication of titles in paper and electronic form and unique titles for potential preservation, security or digitization.
Reports are also used to identify areas for quality control, such as metadata needs or record-keeping; to identify potential gaps in collections and for other non-Aleph purposes, like tracking data and use in other catalogs.
Lee Fenn, Harvard Library